Cotton Suit With Chiffon Dupatta

Welcome to Vastrang We strive to provide you with an exceptional shopping experience, which includes reliable and timely delivery of your purchases. Please read our Shipping Policy carefully to understand how we process and ship your orders.

1. General Shipping Information

• Shipping Partners: We work with trusted shipping partners such as Bluedart, Delhivery, DTDC, XpressBees, Ecom Express, Ekart, Amazon, and others to ensure timely delivery of your orders.

• Shipping Locations: We currently deliver to locations within India. At this time, we do not offer international shipping.

• Order Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Methods and Delivery Times

• Paid Orders (Prepaid Orders):

  • No verification is needed for paid orders, allowing for faster shipping.
  • Estimated Delivery Time: 3 to 5 business days from the date of dispatch.

• Note: Delivery times may vary based on the shipping address and any unforeseen circumstances beyond our control, such as weather conditions, strikes, or natural disasters.

3. Shipping Charges

• Prepaid Orders: Free shipping for all prepaid orders over INR [insert amount]. For orders below this amount, a flat shipping fee of INR [insert amount] will be applied.

4. Order Tracking

• Once your order has been shipped, you will receive an email notification with the tracking number and a link to track your order. You can use this tracking number on our shipping partner's website to check the real-time status of your shipment.

5. Address Changes and Delivery Issues

• Address Changes: If you need to change your delivery address after placing an order, please contact our customer support team at  vastrangblockprints@gmail.com  or call us at +91 9636260193 as soon as possible. We will do our best to accommodate your request; however, changes may not be possible if the order has already been shipped.

• Delivery Issues: If your package is lost, damaged, or delivered to an incorrect address, please contact us immediately. We will work with the shipping carrier to resolve the issue promptly.

6. Undelivered or Returned Packages

• Undeliverable Packages: If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the re-shipping fee. Please ensure that your shipping information is accurate and complete at the time of order placement.

• Unclaimed Packages: If a package is unclaimed or refused by the customer, the customer will be responsible for the return shipping fee as well as any re-shipping fees if the order needs to be sent again.

7. International Shipping

• Currently, Vastrang does not offer international shipping. We only ship within India.

8. Contact Information

If you have any questions or concerns regarding our Shipping Policy or need assistance with your order, please feel free to contact us:

Email:  vastrangblockprints@gmail.com 
Phone: +91 9636260193.
Address: Behind Lamba Motors,Near Waris International School,Ganesh Vihar Bagru Jaipur-303007

At Vastrang, we strive to provide you with the best shopping experience possible. If you are not completely satisfied with your purchase, we are here to help. Please review our Return and Refund Policy below for information on how to proceed with returns and refunds.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, unwashed, and in the same condition that you received it.
• The item must be in its original packaging with all tags and labels attached.
• You must provide a video of the unboxing as proof for the return process. This is required to verify the condition of the product.
• The return request must be initiated within 5 days of receiving the order.

2. Non-Returnable Items

The following items cannot be returned:

• Items that have been used, altered, or washed.
• Items purchased during a sale or with a discount code (unless the product is defective or damaged).
• Custom-made or personalized products.
• Gift cards and any other non-returnable items specified at the time of purchase.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team at  vastrangblockprints@gmail.com  or call us at +91 9636260193 within 5 days of receiving your order. Please provide your order number, reason for return, and the unboxing video.

2. Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and further instructions on how to send your item back to us.

3. Shipping: Pack the item securely in its original packaging and include all accessories, tags, and the unboxing video. Ship the item to the address provided by our support team. Customers are responsible for return shipping costs unless the product is defective or damaged.

4. Inspection and Approval: Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, we will process your refund.

4. Refund Process

• Refund Method: Refunds will be processed to the original payment method used at the time of purchase. If the original payment method is not available, a refund can be issued as store credit.
• Processing Time: Once your return is approved, refunds are typically processed within 7 business days. Please note that it may take additional time for the refund to appear on your bank or credit card statement.
• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the product was defective or damaged.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at  vastrangblockprints@gmail.com  or call +91 9636260193 with your order number and photos of the damaged or defective product. We will arrange for a replacement or refund as quickly as possible.

6. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process to return the unwanted item and place a new order for the desired item.

7. Cancellation Policy

Orders can be canceled within 24 hours of placing them, provided they have not been shipped. To cancel an order, please contact our customer support team at  vastrangblockprints@gmail.com  or call +91 9636260193.

8. Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact us:

Email:  vastrangblockprints@gmail.com 
Phone: +91 9636260193.
Address: Behind Lamba Motors,Near Waris International School,Ganesh Vihar Bagru Jaipur-303007